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FAQs

What is your shipping policy?

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AWST and can take up to two business days to process before being shipped. 


Tracking advice will be sent to your email once your order has dispatched.In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team. 


 In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.  

What is your returns and exchange policy?

At Imperial Supplement & Barbershop, we check all products and ensure they are packaged carefully before sending them to you. It is possible to return any full priced items purchased for a store credit within 7 days upon receiving your order (for international orders within 21 days of your purchase date) 


Returns

We do not offer exchange or refunds for change of mind, wrong item or incorrect sizing but we can give you a store credit once we receive your returned item. If you receive a product with manufacturing fault, this will be closely revised before we can provide a full refund. 


 Due to the high demand of our products, we apologise as we are unable to hold any items in any circumstances.After the returned item has been received, we will check it over to ensure it is new, unworn, and in the same perfect condition in which it was sent. If the item has been opened, worn or damaged, we have the right to send the item back to you without refund or exchange. 


Sale and Discount ItemsALL SALE AND DISCOUNT ITEMS ARE FINAL.No exchange, returns or refunds.

How do I return a product to you?

The following policy refers to domestic customers (Australia) 


HOW TO RETURN AN ITEM 

Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned, unless there is a manufacturer defect.You must return the item within 30 days of your purchase. 


Please use the contact us form to request a Return, Store Credit or RefundMail your returned item to: (Buyer does pay for return shipping) 135/2 Signal Tce, Cockburn Central, WA, Australia 6164. 


Include in your package a signed letter stating the reason for your return and the original receipt. 


RETURN EXCEPTIONS 

Items cannot be returned if they are opened. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.Items listed Final Sale on the website, found in the Clearance product category, or marked on the product page as Clearance or Sale may not be eligible for a return due to the nature of the offer price. 


EXCHANGES 

Exchanges of any of product, regardless where they are purchased from must be within 30 days of your purchase due to a manufacturer defect. Imperial Supplements & Barbershop is responsible to decide what products are eligible for exchange due to a manufacturer defect.Please use the contact us form and state exchange, with your proof of purchase, lot # and expiration date (found on the bottom of the bottle) and description of the defect.

Do you ship internationally?

Yes we ship internationally. Please email our sales team if you are unsure about shipping to your location.

What payments do you accept?

We accept payment by credit card, debit card, and PayPal. We also accept AfterPay.We unfortunately do not accept Amex or Diners.

Do you have a store?

Yes, we do! 

You can visit us at 135/2 Signal Tce, Cockburn Central, WA, Australia 6164. 

Where you find our full range of Supplements and Apparel or Book in for a Hair Cut with our Highly Experienced Barbers.

Where can I collect my order from?

Click and Collect Locations: 

Empire Performance Centre 

Goodlife Health Club Success 

Roar Fitness 247 - Cockburn, Jandakot, Bibra Lake 

Cockburn ARC 

Anytime Fitness Success