The following policy refers to domestic customers (Australia)
HOW TO RETURN AN ITEM
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned, unless there is a manufacturer defect.You must return the item within 30 days of your purchase.
Please use the contact us form to request a Return, Store Credit or RefundMail your returned item to: (Buyer does pay for return shipping) 135/2 Signal Tce, Cockburn Central, WA, Australia 6164.
Include in your package a signed letter stating the reason for your return and the original receipt.
RETURN EXCEPTIONS
Items cannot be returned if they are opened. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.Items listed Final Sale on the website, found in the Clearance product category, or marked on the product page as Clearance or Sale may not be eligible for a return due to the nature of the offer price.
EXCHANGES
Exchanges of any of product, regardless where they are purchased from must be within 30 days of your purchase due to a manufacturer defect. Imperial Supplements & Barbershop is responsible to decide what products are eligible for exchange due to a manufacturer defect.Please use the contact us form and state exchange, with your proof of purchase, lot # and expiration date (found on the bottom of the bottle) and description of the defect.
